Shipping
ALL ORDERS OVER £100 QUALIFY FOR FREE UK STANDARD DELIVERY, OVERSIZED ORDERS MAY BE SUBJECT TO SURCHARGE, WE WILL CONTACT YOU IN THIS CASE.
UK
- Royal Mail Tracked 48 (3-5 Business Days)
- Orders over £100 Royal Mail Tracked 48 (3-5 working days)* – Free
- Royal Mail Tracked 24 (1-2 Business Days)
- Orders over £250 Royal Mail Tracked 24 (1-2 working days) – Free
- Express Delivery Via DHL (1-2 Business Days) - £8.95
- Saturday Delivery via DPD (Order by 12pm) - £12.95
Please note: All next day orders placed after 2pm, at weekends or UK bank holidays will be dispatched the next working day.
EU
- Standard Shipping via Royal Mail (3-6 Business Days)
- Express Shipping via FedEx/DHL (1-3 Business Days) £19.99
- Orders over £200 – Free standard shipping
- ALL ORDERS SENT DUTIES AND TAXES PAID, THIS MEANS NO EXTRA CHARGE TO PAY WHEN IT ENTERS YOUR COUNTRY.
*Orders placed after 14:00 GMT (London) or on a weekend or UK Bank Holiday will be dispatched the next working day.
USA/CANADA
- Standard Shipping via Royal Mail (4-7 Business Days) – £9.99
- Express Shipping via FedEx/DHL (1-3 Business Days) – £21.99
- Orders over £250 – Free standard shipping
ROW
- Standard Shipping via Royal Mail (5-12 Business Days) – £9.99
- Express Shipping via FedEx/DHL (1-4 Business Days) – £25.99
- Orders over £300 – Free standard shipping
Please note: We cannot ship DHL Express to Russia. Shipping will be the standard Royal Mail service only.
Oversized Items
Please note that on very rare occasions larger or heavier items may be subject to further shipping charges. This will be dealt with on an order by order basis and our customer service team will be in touch to request any payments due.
Customs & Import Tax
Please be advised that for countries outside the EU, as well as the Canary Islands, there may be taxes, fees or other charges that you will be expected to pay. We recommend that you check with your local customs office before placing an order as these charges vary from country to country. We do not have any control over these charges and do not hold current duty rates on file.
If these local import and custom charges are refused or not paid by you, then the item could be returned to Proper or destroyed. If your order is not returned to us in these circumstances, we may not be able to refund you for your order. We would not be able to refund any original postage costs paid and can only refund for the returned products minus any costs incurred in returning them to Proper.
Please Note
- All postal times are a guide only, as delays in postal services or customs are unfortunately out of our control. We will however do our best to help where we can.
- We do not dispatch on weekends or UK public holidays.
- If an item is out of stock, we will inform you immediately about delivery time.
- All customers are supplied with order tracking details via email.